Building a reputable HVAC company known for your experience, products, and service is important; however, equally, if not more important, is being known as an employer of choice to attract and retain top talent. Each employee, whether it’s your Technician, Installer, Fitter, Sheet Metal, or Dispatcher, make a up a team and this team represents your company.
“Talent wins games, but teamwork and intelligence wins championships.”– Michael Jordan
If you’re an Owner, Manager, or Supervisor, here are some tips to help grow and develop your business and HVAC/R team, plus improve your management and interviewing skills. Check back often for the tip of the week. If you’re looking to add to your HVAC team and need help, contact Rockstar HVAC and we’ll be happy to help!
If you have any suggestions, leave a comment below for us to add to this list.
- Keep an eye on your company reviews (i.e. Google, Yelp, BBB, social media etc.) and professionally respond to both positive AND negative comments
- A good leader and manager doesn’t look to point fingers or blame others for their mistakes. Take responsibility for your errors and be accountable for your actions
“A good leader takes a little more than his share of the blame, a little less than his share of the credit.”—Arnold H. Glasow
- Instead of criticizing colleagues or employees, offer useful feedback and advice to improve their skills and knowledge
“Don’t find fault, find a remedy.”—Henry Ford
- Besides financial rewards and incentives, you can easily motivate teammates for their good work through praise and recognition
“Take time to appreciate employees and they will reciprocate in a thousand ways.”– Dr. Bob Nelson
- If you want to inspire your team, managers should lead by example and hold themselves to a higher standard
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”-John Quincy Adams, 6th U.S. President
- Bring out the best from your team by motivating, praising, & rewarding great work publicly and correcting poor behaviour privately
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.Colin Powell
- Invest in ongoing training for your employees. Training can be expensive- but the cost of callbacks and negative customer feedback is even more
I was training to be an electrician. I suppose I got wired the wrong way round somewhere along the line.Elvis Presley
- Research IT options to help automate functions of your HVAC business and increase Technician productivity
The height of sophistication is simplicityAlbert Einstein
- Train your Service Technicians to be trusted consultants to customers: how to engage, identify their needs and concerns, and provide technical expertise and company offerings
Customer service shouldn’t just be a department, it should be the entire company.Tony Hsieh
- As part of your investment decisions, keep up with the latest tools and technology that will help increase productivity, efficiency, and streamline your operation
An investment in knowledge pays the best interest.Benjamin Franklin
- Set clear productivity goals and incentives. Monitor progress and provide constructive feedback to help employees achieve goals.
Do or do not. There is no try.Yoda
- Keep track of your inventory and your techs parts usage to ensure their service trucks are effectively stocked. Time is money. You don’t want it being wasted on a technician trying to find a part or having to make several trips because they don’t have the right parts.
Our life is frittered away by detail. Simplify, simplify.Leo Tolstoy
- Besides offering a competitive compensation package, Employers must cultivate and promote a positive company and working culture to rise above the competition
Culture is what motivates and retains talented employeesBetty Thomspson
- Job Ads should highlight employee Benefits & Perks that set you aside from the competition
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.Henry Ford
- Make sure your website and job postings are mobile friendly – nearly 80% of today’s applicants use mobile instead of a desktop
If your plans don’t include mobile, your plans are not finished.Wendy Clark
We hope you found these ‘tip of the week’ useful!