Service Manager

We are looking for a Service Manager to join our friendly team in a brand new 40,000 sq ft Fleet Facility!  With large contracts with some of the largest companies in the Pacific Northwest.  We are a rapidly expanding operation and paying top dollar for experienced Service Managers. With opportunity for growth and an enjoyable work environment, we would love to have you join our team!

Description/Responsibilities:

• Reports to Parts/Service Director
• Use WPM & Store policies to guide all decisions for proper outcomes
• Coordinate Workflow & priorities with Fleet Service Manager & Dispatcher
• Oversight of all Service Advisor & Porters in Dealer Home Shop
• Develop staff behavior to consider Fleet & customer needs.  Prioritize according to contracting fleet agreements, dealer sold units, time since transaction, safety items, potential recheck & dealer family (both actual & work family)
• Lead assigned projects and delegate others as needed in Dealer Shop for completion
• Summarize reporting type activities with outcome electronically for P&S Director review
• Special tool audits for function, location & need of replacement or order lists
• Investigate/report staff issues for escalation or disciplinary actions to P&S Director
• Provide updates to P&S Director for ongoing TAR’s
• Onboarding new hires or departmental transfers
• Work with Foreman on prep for OSHA inspections performed with ICM quarterly
• Monthly meetings with P&S Director for review of efforts and transparency
• Weekly meeting with Fleet Service Manager, Dispatcher & P&S Director
• Assist with running staff meetings before, during & after work hours
• Flexible schedule to be considered as hours and store operating requirements change

Qualifications:

• Proven experience as a service manager or similar position
• Strong leadership and people management skills
• Excellent communication and customer service skills
• Knowledge of industry best practices and standards
• Ability to analyze and solve complex problems
• Ability to make sound decisions and prioritize tasks
• Strong organizational and time management skills
• Proficiency in Microsoft Office and other computer applications

Befits/Compensation:

• $80,000 - $150,000 per year (Salary) + monthly shop performance incentive
• 100% Employee Health, Vision, Dental Plan
• 401k Match up to 3%
• 8 Paid Holidays Off
• 1+ Week Sick/Vac and up to 2 Weeks’ Vacation Time Off
• Employee service and vehicle purchase discounts
• End of year Bonuses and annual rewards for completed training & tenure.