Appointment Coordinator (BDC)

Kent, Washington, US

$21 - $25/hr

Appointment Coordinator (BDC)


Wages at $21.00-$25.00 DOE*

*Monetary incentive programs outlined when active





  • Qualify incoming phone calls or online communication requests.
  • Learn Dealership DMS, Calendars, phone system, and maintain Service Department appointment schedule accurately.
  • Always maintain a professional demeanor throughout all phone conversations.
  • Follow through with sub-departments for positive outcome: Pick-up and Delivery coordinator, Mobile Service coordinator, and Hotshot part delivery requests.
  • Triage incoming phone calls for accuracy of transfer, escalation, or completion.
  • Coordinate multiple schedules including, Pick up / Delivery and Mobile Service
  • Dress and represent Dealership in appropriate manner while servicing customer needs.
  • Complete task lists assigned by department manager.
  • Complete daily start up and opening of department tasks.
  • Complete daily closing down of department tasks
  • Work with others to complete tasks within time limits.
  • Follow process and procedures for consistent results.
  • Document and report observations to department managers during shift



  • Willing to adjust shifts and work overtime if necessary.
  • Good driving record and insurable
  • Reliable transportation arrangements to work all assigned shifts.
  • Maintain cleanliness of workspaces
  • Primary language, English
  • Secondary language, appreciated to help communication with guests.




  • $21 - $25 per hour
  • 100% employee Health, Vision Dental Plan
  • 401k match up to 3%
  • 8 paid holidays off
  • 1+ Week sick/Vac & up to 2 weeks Vacation Time off
  • Employeservice and vehicle purchase discounts
  • End of yeay bonuses and annual rewards for completed training & tenure



  • Monday through Saturday shifts ranging from 6:30am to 8:00pm



$21.00 - $25.00 per hour


  • Monday through Saturday shifts ranging from 6:30am to 8:00pm


Monday - Friday


Five 8-hour days


Four 10-hour days


Job Posting Date



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