Appointment Coordinator (BDC)

Appointment Coordinator (BDC)

Wages at $21.00-$25.00 DOE*

*Monetary incentive programs outlined when active

Responsibilities:

• Qualify incoming phone calls or online communication requests.
• Learn Dealership DMS, Calendars, phone system, and maintain Service Department appointment schedule accurately.
• Always maintain a professional demeanor throughout all phone conversations.
• Follow through with sub-departments for positive outcome: Pick-up and Delivery coordinator, Mobile Service coordinator, and Hotshot part delivery requests.
• Triage incoming phone calls for accuracy of transfer, escalation, or completion.
• Coordinate multiple schedules including, Pick up / Delivery and Mobile Service
• Dress and represent Dealership in appropriate manner while servicing customer needs.
• Complete task lists assigned by department manager.
• Complete daily start up and opening of department tasks.
• Complete daily closing down of department tasks
• Work with others to complete tasks within time limits.
• Follow process and procedures for consistent results.
• Document and report observations to department managers during shift

Qualifications:

• Willing to adjust shifts and work overtime if necessary.
• Good driving record and insurable
• Reliable transportation arrangements to work all assigned shifts.

• Maintain cleanliness of workspaces
• Primary language, English
• Secondary language, appreciated to help communication with guests.

Compensation:

• $21 - $25 per hour
• 100% employee Health, Vision Dental Plan
• 401k match up to 3%
• 8 paid holidays off
• 1+ Week sick/Vac & up to 2 weeks Vacation Time off
• Employeservice and vehicle purchase discounts
• End of yeay bonuses and annual rewards for completed training & tenure

Shifts:

• Monday through Saturday shifts ranging from 6:30am to 8:00pm