Service Writer/Dispatcher
Job Title: Service Writer / Dispatcher
Location: Norwalk, CA
$70,000 – $85,000 per year (Base salary + Generous Commission Bonus)
Benefits: Full benefits package, 401K with company match
Join Our Team!
We are a reputable truck repair facility seeking a highly organized and motivated Service Writer / Dispatcher to manage the day-to-day operations of our mobile diesel repair fleet. The role primarily involves dispatching a team of five diesel mechanics who provide mobile repair services throughout Southern California, with a focus on the Anaheim, CA area.
Key Responsibilities:
- Dispatch & Scheduling: Coordinate and schedule repair jobs for a team of mobile diesel mechanics based on their skillset and job requirements.
- Work Orders & Invoicing: Create and manage work orders, ensure accurate documentation, and process invoices for completed work.
- Customer Relations: Act as the point of contact for customers, ensuring clear communication and exceptional service throughout the repair process.
- Team Support: Assist technicians with troubleshooting and ensure they have all the necessary resources to complete repairs efficiently.
- Prioritization & Organization: Think on your feet and prioritize tasks based on job requirements, location, and technician availability.
Ideal Candidate:
- Previous experience as a dispatcher or service advisor in a truck repair or automotive environment.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Ability to communicate effectively with customers, technicians, and management.
- Experience in creating work orders, invoicing, and handling customer relations.
- Comfortable working in a fast-paced environment and adapting to changing needs.
- Knowledge of diesel repair or fleet maintenance is a plus but not required.
Compensation & Benefits:
- Base Salary: $70,000 – $85,000 per year (depending on experience)
- Full Benefits: Health, dental, vision, and more
- 401K: Matching plan to help you save for your future
If you’re a proactive, detail-oriented professional looking for an exciting opportunity in a fast-paced environment, we’d love to hear from you! Apply today and take the next step in your career with our growing team.