Field Service Dispatcher
An experienced Field Service Dispatcher is needed in Jacksonville, Florida. Take the lead for coordinating and managing service technicians/mechanics who perform on-site maintenance and repairs on heavy construction machinery. Ensures efficient scheduling, communication, and logistics to minimize downtime for customers. This is a well-resourced operation with an experienced team of technicians, management, administrators, parts personnel, and manufacturer support in place.
Compensation:
- $65,000 – $75,000/year to start.
- Health, dental, vision, life, and disability insurance. 401K with match.
Key Responsibilities:
- Develop and maintain repair schedules for all field personnel on daily basis
- Create work orders and oversees ordering of necessary parts and materials, providing all pertinent information to service department administrators for closing of work orders and invoicing
- Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtains customer approval for these services
- Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services
- Oversee maintenance condition of all rental units in the field
- Provide schedules for outside vendors and manufacturers
- Track the failed parts removed from all machines in the field
- Oversee maintenance of field technician service trucks, lube trucks and other service department vehicles for safety, repairs, and maintenance
Qualifications:
- Previous service dispatch experience from the Heavy Equipment or Diesel Truck industry
- Knowledge of heavy equipment, maintenance processes, and repair terminology
- Experience with dispatching software and GPS tracking tools